Our policies at YOU'niquely Flaw'd

Understanding our mentorship journey

Before embarking on your mentorship journey with YOU'niquely Flaw'd, it's important to understand our operational policies. These guidelines are designed to create a structured, respectful, and effective environment for personal growth and development. We encourage all our mentees and their guardians to review this information to ensure a harmonious and productive relationship. Your understanding helps us to serve you better and maintain the quality of our programs. Please see our policies below:

 

YOU’niquely Flaw’d Policies:

Business Information
Business Name: YOU’niquely Flaw’d

Website: https://www.youniquely-flawd.org/

Business Email: info@youniquely-flawd.org

Business Phone: (346) 465-6443

Business Hours-
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
Saturday: Closed
Sunday: Closed

Holiday Closures
Our offices are closed on all major U.S. holidays, including but not limited to:
● New Year’s Day
● Martin Luther King Jr. Day
● Memorial Day
● Juneteenth
● Independence Day
● Labor Day
● Thanksgiving Day
● Day after Thanksgiving
● Christmas Eve (may close early)
● Christmas Day
Responses received outside of business hours will be addressed on the next business day.

Terms & Conditions
By accessing or using this website, purchasing products, registering for programs, or using our services, you agree to these Terms & Conditions.
YOU’niquely Flaw’d reserves the right to update these policies at any time without prior notice. Continued use of this website constitutes acceptance of any changes.

Refund & Return Policy
Customer satisfaction is important to us.
Physical Products
Returns are accepted within 14 business days of delivery.
To qualify for a full refund:
● Item must be unused.
● Item must be in its original condition.
● Original packaging should be included whenever possible.
● Proof of purchase is required.
Refunds will be issued to the original payment method after the returned item has been inspected.
Shipping charges are non-refundable unless the item was received damaged or incorrect.

Customers are responsible for return shipping costs unless otherwise approved.
Non-Returnable Items
The following are non-refundable unless required by law:
● Digital downloads
● E-books
● Printable products
● Online courses
● Memberships
● Coaching sessions already completed
● Mentoring program registration fees once the program begins
● Gift cards
● Personalized or custom-made merchandise

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 business days of delivery.
Include:
● Order number
● Description of the issue
● Clear photos of the item and packaging
We will work quickly to resolve the issue through replacement, exchange, or refund when appropriate.

Shipping Policy
Orders are processed during normal business hours.
Please allow 2–5 business days for processing before shipment.
Shipping times vary based on carrier and destination.
YOU’niquely Flaw’d is not responsible for shipping delays caused by:
● Weather
● Carrier delays
● Holidays
● Incorrect addresses provided by customers
Customers are responsible for ensuring shipping information is accurate before submitting an order.

Digital Product Policy
All digital products are delivered electronically.
Because digital products cannot be returned, all digital purchases are considered final unless the file is defective or inaccessible.

Mentoring Program Disclaimer
Participation in the YOU’niquely Flaw’d Mentoring Program is designed to provide encouragement, education, personal development, leadership development, and mentorship.
The program does not provide:
● Medical advice
● Mental health counseling
● Therapy
● Legal advice
● Financial advice
Participants should seek licensed professionals when needed.
Participation does not guarantee specific personal, academic, emotional, or professional outcomes.

Intellectual Property
All content on this website—including logos, graphics, program materials, curriculum, videos, workbooks, written content, downloads, and designs—is the property of YOU’niquely Flaw’d unless otherwise stated.
No material may be copied, reproduced, distributed, sold, or modified without prior written permission.

Privacy Policy
We respect your privacy.
Information collected may include:
● Name
● Email address
● Phone number
● Mailing address
● Payment information
● Program registration information
This information is used to:
● Process purchases
● Register participants
● Respond to inquiries
● Improve our services
● Send updates (with consent where required)
We do not sell your personal information.
Information may be shared only with trusted third-party service providers necessary to process payments, fulfill orders, operate our website, or comply with legal obligations.

Payment Policy
Payment is due at the time of purchase unless a written payment plan has been established.
Returned payments or chargebacks may result in suspension of services until the matter is resolved.
YOU’niquely Flaw’d reserves the right to cancel orders suspected of fraud.

Code of Conduct
We are committed to maintaining a safe, respectful, and encouraging environment.
Harassment, discrimination, threats, bullying, abusive language, or disruptive behavior toward staff, volunteers, mentors, participants, or other community members may result in removal from programs or services without refund.

Limitation of Liability
YOU’niquely Flaw’d shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of this website, products, programs, or services.
Users assume responsibility for their own decisions and actions.

External Links
Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of external websites.

Accessibility
YOU’niquely Flaw’d is committed to providing an accessible website experience. If you encounter accessibility barriers, please contact us so we can assist you.

Contact Information
For questions regarding these policies, please contact:
YOU’niquely Flaw’d
Website: https://www.youniquely-flawd.org/
Email: info@youniquely-flawd.org
Phone: (346) 465-6443
Business Hours:
Monday–Friday
9:00 AM–5:00 PM (Central Time)
Closed Saturdays, Sundays, and all major U.S. holidays.